---
title: Email Reminders for Producers
description: In this article, we will cover how email reminders for Producers work.
---

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# Email Reminders for Producers

## In this article, we will cover how email reminders for Producers work.

 The email reminder will arrive in Producers email inboxes at roughly 8:05 AM MST. The screenshot below is what the Producer will receive. The producer will only receive one email for all outstanding contracts. 

A Producer will receive a reminder email if they fit the following criteria:

1. The Producer has an **active** AgentSync Contracting account 
2. The Producer has one or more contracts in a "Pending Producer" status 

![Screenshot 2024-05-15 at 3.50.22 PM](https://help.agentsync.io/hs-fs/hubfs/Screenshot%202024-05-15%20at%203.50.22%20PM.png?width=688&height=311&name=Screenshot%202024-05-15%20at%203.50.22%20PM.png)

### FAQs

#### If a Producer has not filled out a contract in months and no longer wants to receive these emails, how do I fix this?

As an agency admin, log into Contracting. Navigate to the Producer tab and search for the Producer that needs the contracts status updated.![Screenshot 2024-05-15 at 3.59.14 PM](https://help.agentsync.io/hs-fs/hubfs/Screenshot%202024-05-15%20at%203.59.14%20PM.png?width=688&height=278&name=Screenshot%202024-05-15%20at%203.59.14%20PM.png)

Once you select the Producer, you will be taken to the Producer details page. Once there, navigate to the "Contracts" tab, 

![Screenshot 2024-05-15 at 3.59.46 PM](https://help.agentsync.io/hs-fs/hubfs/Screenshot%202024-05-15%20at%203.59.46%20PM.png?width=688&height=476&name=Screenshot%202024-05-15%20at%203.59.46%20PM.png)

Once you land on the Contracts tab, you will see a list of all contracts that have been assigned to that Producer and the correlated statuses. Select "Details" on the Contract(s) that need the status to be updated.

![Screenshot 2024-05-15 at 4.00.23 PM](https://help.agentsync.io/hs-fs/hubfs/Screenshot%202024-05-15%20at%204.00.23%20PM.png?width=688&height=292&name=Screenshot%202024-05-15%20at%204.00.23%20PM.png)

Once the Details panel appears, the dropdown has a list of all statuses. We recommend changing the status to either "Expired" or "Withdrawn". The reminder email is only sent when the Producers contract is set to the "Pending Producer". ![Screenshot 2024-05-15 at 4.00.54 PM](https://help.agentsync.io/hs-fs/hubfs/Screenshot%202024-05-15%20at%204.00.54%20PM.png?width=688&height=992&name=Screenshot%202024-05-15%20at%204.00.54%20PM.png)

**Please note:** If a contract is moved from "Pending Producer" to "Pending Agency" the contract cannot be moved back into the "Pending Producer" state and the contract will need to be re-assigned. 

 

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