Do you have a producer that has two licenses that look almost identical? Maybe the only difference is the license number or the expiration date.
This issue commonly occurs when a state updates their licensing system (like Kansas). Usually, this transition requires the state to issue a new license for the producer (see below for an example).
Our system will automatically flag any renewals or updates for the new license so you can simply disregard the inactive license.
Want to confirm which license is inactive? The GIF below shows how to find and view an inactive license in AgentSync.