Understanding the AgentSync Audit Log for NPN Updates

This article walks through the AgentSync audit log and how to review which NPNs were updated in the daily sync.

This article walks through:

• Defining the AgentSync Audit log on your producer's contact, user, or account record
• Walking through how to review updates from the daily NIPR sync

When reviewing your producer’s contact, account, or user record - you will likely find a section on your page titled “audit log.”  

The AgentSync Audit log is a record of the information that was pulled when the sync between this producer and NIPR is initiated.  

If you would like to view any changes to your producer records in AgentSync after the NPN sync, simply follow these steps:

1. Type in AgentSync Audit Logs in the 9 dotted square on the top left side of your screen
2. Change your view from recently viewed to alerts reports
3. Click the filter button on the right hand corner of the page

4. Confirm that your filters show the type to be “Subscribed Alerts” and “Target List Update” and looks like the picture below:

Once you click into your subscribed alerts, you will see a section titled “AgentSync Report files” with each object that is updated through the NIPR sync in AgentSync. 

By clicking into one of the hyperlinked objects, you can pull a coded file of the updates made in AgentSync that morning by selecting one of the “notes and attachments” files.