Find out why an active license may not be showing in Manage and how to resolve it
Why is my Producer's License showing on the State DOI but not in Manage?
As you're likely aware, applying for and renewing licenses is not an instantaneous process, regardless of how the transaction is submitted. When requests for licenses are sent through the NIPR Gateway, they are forwarded to the state for review. After the state approves the transactions, there may be a delay before the license information is communicated to NIPR and the PDB.
AgentSync Manage does not connect directly to state DOI(s); it connects to the PDB. Due to the time lag between state approval of a license and when that information is sent back to NIPR, it is possible for a license to be active on the DOI website but not yet visible in the PDB or Manage.
The duration for each state to relay license information to NIPR varies, and it can take up to 10 business days for some states to update their license information with NIPR.
What If the License is on the PDB but Not Showing in Manage?
Manage syncs with NIPR every morning to incorporate all PDB updates from the previous day. If a license is visible on the PDB but not in Manage, it’s likely that NIPR just received it that day. This license will be included in the following day's sync.
If waiting for the next day's sync disrupts your business processes or tasks, you can perform a manual resync for an individual NPN to retrieve the most up-to-date information.