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Troubleshooting & FAQs

Troubleshooting & FAQs

NIPR Transaction Page: Glossary

General

Common NIPR Messages and Errors in AgentSync Manage

DocuSign: How AgentSync Manage Integrates with DocuSign and DocuSign Processes

NIPR Error Dictionary

What is the AgentSync Audit Log and Where can I audit daily NPN updates?

What does the Status of "Not Eligible" or "Eligibility Error" Mean and Why is my Transaction Not Eligible?

I Have Questions About State-Based Rules or Producer Compliance

Multi-Factor Authentication (MFA) FAQ

Why Does my Producer Have Two Licenses with the Same State/Lines of Authority

AgentSync Manage FAQ

How Does Billing with NIPR Work?

Can I Cancel or Undo a License or Appointment Transaction Submitted Through AgentSync Manage?

How Do I Close a Transaction in AgentSync Manage?

Can I Recover a Deleted Record?

How to Resolve User and Agent Log In Issues

Why is My Transaction Stuck in Processing?

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AgentSync Licensing

How To Add or Remove a Specific Line of Authority (LOA) from a Transaction

Adjuster License Transaction FAQs

Why Does This Particular License Not Have an Expiration Date?

5 Reasons that your License Transaction is Showing "Not Eligible"

I Have a License Within its Renewal Period, but It Is Not Showing Up on My Producer Scorecard

Why is my Producer's license not showing up in Manage?

What Do I Do if a Producer Needs to Submit Documentation for a Background Question?

State Compliance Changes in Manage

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AgentSync Carriers

Why Is My Producer's Appointment not Available in Manage?

Why Do I Get an Error when Appointing or Terminating in Florida?